acg365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how acg365 ("acg365", "we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or obtained from users ("Player", "you", "your") of the acg365 website located at https://acg365.pro and all associated services, features, and products available through the Platform.

acg365 is committed to safeguarding the privacy and personal data of every Player who accesses our Platform. We operate in accordance with established data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, confidentiality, and accountability.

By registering an account on acg365 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside our Terms and Conditions, which form part of the overall agreement governing your use of acg365. In the event of any conflict between this Policy and our Terms and Conditions, the Terms and Conditions shall prevail.

2. Personal Data We Collect

acg365 collects personal data through several means: directly from you when you register or interact with the Platform, automatically through technical systems as you use the Platform, and in some cases from third-party service providers involved in payment processing or identity verification. The categories of personal data we may collect are set out below:

acg365 does not knowingly collect personal data from any person under the age of 21. If we become aware that a Player is under 21 years of age, their account will be immediately closed and any associated data deleted in accordance with this Policy.

3. How We Use Your Personal Data

acg365 processes personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which we process your personal data are as follows:

• Account Registration and Management To create and maintain your acg365 account, verify your identity and age, authenticate your login sessions, and manage your account preferences and settings throughout your relationship with the Platform.
• Processing Deposits and Withdrawals To facilitate Taka (BDT) deposits via bKash, Nagad, Rocket, and Upay, to process withdrawal requests to your verified payment method, and to maintain accurate financial records for your account ledger.
• KYC and Fraud Prevention To verify your identity documents, detect and prevent fraud, money laundering, and other financial crimes, and to comply with our anti-money laundering obligations. This includes monitoring transactions and gaming patterns for suspicious activity.
• Providing Gaming Services To deliver the full range of acg365 gaming products — including cricket betting, live casino games powered by Evolution Gaming and Ezugi, slot games from Pragmatic Play and NetEnt, crash games from Spribe, and virtual sports — and to record and settle all wagers accurately.
• Responsible Gaming To implement and enforce responsible gaming tools including deposit limits, session time alerts, and self-exclusion requests. To monitor gaming behaviour for indicators of potential gambling-related harm and to act in the Player's best interests where appropriate.
• Customer Support To respond to your queries, complaints, and support requests submitted to [email protected], and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Marketing and Promotions Where you have consented to receive marketing communications, to send you information about bonuses, promotions, and offers tailored to your interests — such as seasonal promotions around Eid, Pohela Boishakh, BPL cricket season, and IPL fixtures. You may withdraw your marketing consent at any time via your account dashboard or by contacting our support team.
• Platform Improvement and Analytics To analyse aggregated usage data, identify technical issues, improve the user experience, and optimise the Platform's performance across mobile devices — particularly for Players in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
• Legal and Regulatory Compliance To meet our obligations under applicable law, to respond to lawful requests from competent authorities, and to exercise or defend legal claims arising in connection with your use of the Platform.

4. How We Protect Your Data

acg365 takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

5. Sharing Your Personal Data

acg365 does not sell or disclose your personal data to unrelated third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers Your payment account identifiers and transaction data are shared with bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity Verification Partners Where KYC verification is required, your identity documents and biometric data may be shared with a third-party identity verification provider. Such providers are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.
• Game Content Providers Technical session data (such as Player ID and game round identifiers) is shared with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purpose of delivering and settling games. These studios do not receive your full personal profile.
• Legal and Regulatory Authorities acg365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in order to protect the rights, property, or safety of acg365, our Players, or the public.
• Business Transfers In the event of a merger, acquisition, or sale of all or part of acg365's business, personal data held by acg365 may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections applicable to your data will continue to apply.

6. Cookies and Tracking Technologies

acg365 uses cookies and similar tracking technologies to operate, improve, and personalise the Platform. A cookie is a small text file stored on your device when you visit the Platform. Cookies allow us to recognise returning Players, maintain session state, and gather analytics data to improve the user experience.

• Essential Cookies These cookies are strictly necessary for the Platform to function. They enable core features such as login session management, security token validation, and navigation. The Platform cannot function properly without these cookies and they cannot be disabled.
• Analytics Cookies We use analytics cookies to understand how Players navigate the Platform, which pages receive the most visits, and where technical errors occur. This data is aggregated and anonymised and is used solely to improve Platform performance.
• Preference Cookies These cookies remember your Platform settings, such as your preferred language display, notification preferences, and responsible gaming tool configurations, so that you do not need to reconfigure them on every visit.
• Marketing Cookies Where you have consented to marketing communications, we may use cookies to track which promotions you have engaged with and to avoid showing you the same promotional message repeatedly. You may withdraw consent for marketing cookies at any time via your account settings.

You may control or delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect Platform functionality or your ability to remain logged in to your account.

7. Data Retention

acg365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data Personal data associated with an active acg365 account is retained for the full duration of the account's existence plus a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements and to support dispute resolution.
• Transaction Records All deposit and withdrawal records, game history logs, and bonus transaction records are retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC Documents Identity verification documents are retained for the duration of the account plus five years following closure. Where an account is closed due to a fraud or compliance investigation, documents may be retained for longer at the direction of a competent authority.
• Support Communications Records of customer support interactions are retained for three years from the date of the communication, or longer where the communication relates to an unresolved dispute or legal proceeding.
• Analytics and Technical Logs Aggregated and anonymised analytics data may be retained indefinitely. Raw server logs containing IP addresses are retained for a maximum of 13 months and are then deleted or anonymised.

When personal data is no longer required for any of the above purposes, acg365 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

8. Your Privacy Rights

acg365 respects your rights in relation to your personal data. Depending on applicable law, you may have some or all of the following rights with respect to your data held by acg365:

• Right of Access You have the right to request a copy of the personal data acg365 holds about you. Requests will be acknowledged within 5 business days and fulfilled within a reasonable timeframe.
• Right to Rectification If you believe that personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly through your account dashboard, or by contacting [email protected].
• Right to Erasure In certain circumstances — for example, where personal data is no longer necessary for the purpose for which it was collected — you may request that acg365 delete your personal data. Please note that this right is not absolute; we may be required to retain certain data to comply with legal obligations or to defend legal claims.
• Right to Restrict Processing You may request that acg365 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and we are assessing that objection.
• Right to Withdraw Consent Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to Lodge a Complaint If you believe that acg365 has processed your personal data in a manner inconsistent with this Policy, you have the right to raise a complaint by contacting our support team at [email protected]. We will acknowledge all formal privacy complaints within 48 hours and aim to resolve them within 14 calendar days.

9. Children and Under-21 Players

acg365 is strictly an adult-only platform. No person under the age of 21 is permitted to register, access, or use the Platform in any capacity. We do not knowingly collect personal data from individuals under 21 years of age.

If acg365 discovers or is notified that personal data has been collected from a Player who is under 21, we will promptly close that account, delete the associated personal data, and reverse any transactions associated with the account where legally and technically practicable.

If you are a parent or guardian and you believe that your child under the age of 21 has registered on acg365, please contact us immediately at [email protected] so that we can take appropriate action without delay.

10. Third-Party Services

The acg365 Platform integrates with third-party services including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification services. These third parties operate under their own privacy policies, which acg365 does not control.

acg365 selects third-party partners carefully and requires contractual commitments to data protection standards before granting access to any Player data. However, acg365 is not responsible for the privacy practices or content of third-party services outside the Platform itself. We encourage you to review the privacy policies of any third-party service you interact with.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that acg365 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy was last reviewed and updated in 2026. The current version is always available at https://acg365.pro/privacy-policy.