acg365 Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and acg365 ("acg365", "we", "us", "the Platform") governing your access to and use of the acg365 website at https://acg365.pro and all associated services, products, and features offered thereon, including but not limited to online casino games, sports betting markets, crash games, virtual sports, and all related promotional and bonus programmes.

By registering an account, accessing the Platform, or placing any wager or bet, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the acg365 Platform and close your account.

acg365 reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to registered players via the email address on file or through an in-platform notification. Your continued use of the Platform after any such notification constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Definitions

The following defined terms apply throughout these Terms and Conditions:

3. Eligibility and Registration

To register and maintain an account on acg365, you must satisfy all of the following eligibility conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• Age Requirement You must be at least 21 years of age. acg365 strictly prohibits use of the Platform by anyone under 21. Age verification checks may be applied at any point during your account lifecycle, including at registration and at the point of withdrawal.
• Legal Capacity You must have full legal capacity to enter into a binding contract under the laws applicable in your country of residence. You must not be subject to any legal restriction or court order that would prevent you from entering this agreement.
• Single Account Rule Each Player is permitted to hold only one registered account on acg365. Opening, operating, or benefiting from multiple accounts — whether directly or through third parties — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of all balances.
• Accurate Registration Data All information provided during registration must be accurate, complete, and up to date. You must promptly notify acg365 of any changes to your registration details by contacting support at [email protected]. Providing false, misleading, or incomplete information is a breach of these Terms.
• Own Funds Only You must only play using funds that belong to you and that have been lawfully obtained. Use of funds derived from criminal activity, money laundering, fraud, or any other unlawful source is strictly prohibited.
• Not a Problem Gambler Under Self-Exclusion You must not be registered on any self-exclusion programme or have previously self-excluded from acg365. If you are aware of a gambling problem, you must not register. Instead, visit our Responsible Gaming page for guidance and support resources.

4. Key Player Obligations at a Glance

The following principles summarise your core obligations as a registered Player on acg365. Full details are set out in the relevant clauses throughout these Terms:

5. Deposits, Withdrawals, and Payment Methods

acg365 supports deposits and withdrawals exclusively in Bangladeshi Taka (BDT) via the following approved payment methods: bKash, Nagad, Rocket, and Upay. All transactions must originate from a payment account registered in your own name. Third-party deposits and withdrawals are strictly prohibited.

• Minimum Deposit The minimum deposit amount is ৳100. There is no upper limit on deposits, subject to acg365's internal risk controls and applicable payment provider limits.
• Withdrawal Processing Time Withdrawal requests are typically processed within 5 to 30 minutes during normal operating hours (Bangladesh Standard Time, UTC+6). Processing times may be extended during periods of high volume or where additional KYC verification is required.
• Minimum Withdrawal The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed. acg365 charges no withdrawal fees; however, your payment provider may apply their own charges.
• KYC Before Withdrawal All Players must complete the KYC verification process before their first withdrawal is processed. acg365 reserves the right to request identity documents at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in suspension of withdrawal privileges.
• Withdrawal Method Matching Withdrawals will be returned to the same payment method used for the most recent deposit, unless otherwise agreed with the support team. This policy exists to prevent fraud and money laundering.
• Transaction Records acg365 maintains records of all deposit and withdrawal transactions. Players may request a transaction history at any time by contacting support. Records are retained for a minimum of five years in accordance with our data retention policy.

6. Bonuses and Promotional Offers

acg365 offers a range of promotional bonuses to new and existing Players, including welcome bonuses, reload bonuses, free spins, and cashback offers. All promotional offers are subject to the specific terms displayed at the time of the promotion, in addition to the general bonus rules set out in this clause.

• Welcome Bonus New Players who make their first qualifying deposit via bKash or Nagad may be eligible for a welcome bonus of up to ৳20,000. The exact bonus amount, percentage match, and applicable wagering requirements will be displayed on the current promotions page at the time of deposit.
• Wagering Requirements Bonus Funds are subject to wagering requirements before they may be withdrawn. Wagering requirements will be clearly stated for each individual promotion. Bets placed on certain game categories (e.g., live dealer games, jackpot slots) may contribute at a reduced rate toward wagering requirements, as specified in the promotion terms.
• One Bonus at a Time Players may only hold one active bonus at any given time. Claiming a new bonus while an existing bonus is active may result in forfeiture of the previous bonus and its associated winnings.
• Bonus Abuse acg365 has a zero-tolerance policy for bonus abuse. This includes but is not limited to: creating multiple accounts to claim the same bonus, using irregular betting patterns to circumvent wagering requirements, or coordinating with other Players to exploit promotional terms. acg365 reserves the right to void bonuses and any winnings derived from abuse at its sole discretion.
• Bonus Expiry Bonus Funds and any associated free spins that remain unused beyond the expiry period specified in the applicable promotion terms will be automatically removed from the Player's Account without notice.
• Right to Withdraw or Modify Promotions acg365 reserves the right to withdraw, suspend, or modify any promotional offer at any time and without prior notice. Players who have already claimed a promotion will be subject to the terms that were in effect at the time of claiming.

7. Game Rules and Sports Betting

All casino games available on acg365 — including live dealer tables, slot games, crash games, and virtual sports — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own individual game rules, which are accessible within the game interface. In the event of any conflict between in-game rules and these Terms, these Terms shall prevail.

Sports betting markets on acg365 cover cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures), football, kabaddi, hockey, and other major sporting events. Odds are set and updated by acg365 at its sole discretion. acg365 reserves the right to void, suspend, or settle any market in accordance with standard sportsbook practice, including where an event is postponed, abandoned, or decided under circumstances not contemplated at the time of market creation.

• Bet Settlement All bets are settled in accordance with acg365's sports betting rules applicable at the time the bet is placed. Results are taken from official sources including ICC, BPL governing bodies, and recognised sports data providers.
• System or Software Errors In the event of a malfunction, software error, or technical fault affecting a game or bet outcome, acg365 reserves the right to void the affected round or wager. Any funds paid out as a result of a technical error may be reclaimed from the Player's Account.
• Maximum Win Limits acg365 applies maximum win limits per single game round or bet, which vary by game type and are displayed within the relevant game interface or betting market. Winnings exceeding the applicable cap may be adjusted to the maximum permitted amount.
• Minimum and Maximum Bet Sizes Minimum and maximum bet sizes are set per game and per market. These are displayed within the game or market interface before placing a wager. acg365 reserves the right to adjust bet limits at any time.

8. Account Suspension, Closure, and Termination

acg365 reserves the right to suspend, restrict, or permanently close any Player Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of Terms Any material or repeated breach of these Terms, including but not limited to fraudulent activity, bonus abuse, multiple account creation, use of prohibited software, or provision of false information.
• Regulatory or Legal Compliance Where acg365 is required to do so by applicable law, regulation, court order, or instruction from a competent authority, including anti-money laundering investigations.
• Responsible Gaming Concerns Where acg365 reasonably believes a Player is experiencing gambling-related harm and continued access would be contrary to our responsible gaming obligations.
• Player-Initiated Closure Players may request account closure at any time by contacting our support team at [email protected]. Upon closure, any Real Money Balance remaining in the Account will be returned to the Player's verified payment method, less any pending bonus wagering obligations.

9. Privacy, Data, and Communications

acg365 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in that policy.

acg365 uses 256-bit SSL encryption on all data transmitted between your device and our servers. We do not sell or share your personal data with third parties except as required for payment processing, identity verification, and regulatory compliance purposes.

By registering, you consent to receiving transactional communications from acg365 relating to your account, deposits, withdrawals, and security events. You may opt out of marketing communications at any time via the preference settings in your account dashboard or by contacting support.

10. Limitation of Liability and Disclaimer

To the fullest extent permitted by applicable law, acg365 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of opportunity, or damage to reputation, even if acg365 has been advised of the possibility of such damages.

acg365 does not guarantee the uninterrupted or error-free operation of the Platform. The Platform is provided on an "as is" and "as available" basis. Scheduled maintenance windows will be communicated to Players in advance where reasonably practicable. acg365 shall not be liable for any losses resulting from Platform downtime, whether scheduled or unscheduled.

Nothing in these Terms shall limit acg365's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited by law.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the acg365 Platform shall first be referred to our customer support team at [email protected] for informal resolution. acg365 aims to acknowledge all formal complaints within 48 hours and to resolve them within 14 calendar days.

Where informal resolution is not achieved, the dispute may be escalated in accordance with the formal complaints procedure outlined in your account dashboard. acg365 is committed to handling all disputes fairly, transparently, and in a timely manner.

12. Contact and Support

If you have any questions regarding these Terms and Conditions, or if you wish to raise a complaint or request account closure, please contact the acg365 support team. Support is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6).

These Terms and Conditions were last reviewed and updated in 2026. acg365 reserves the right to amend these Terms at any time. The current version will always be available at https://acg365.pro/terms-conditions.